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Shipping Policy

Shipping Policy for WandeesFlowers.com (Wandee’s Flowers)

 
(Effective Date: 4-22-26)
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At Wandee’s Flowers, we take pride in carefully preparing and shipping each plant so it arrives healthy and ready to thrive in your space. Please review our shipping policy below.

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1. Order Processing Time

  • Orders are typically processed within 2–5 business days

  • Orders are not processed or shipped on weekends or holidays

  • During busy seasons or extreme weather conditions, processing times may be slightly longer

We take our time to package your plants properly to ensure they travel safely.

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2. Shipping Methods & Delivery Times

We ship through trusted carriers such as:

  • USPS

  • UPS

  • FedEx

Estimated delivery times:

  • Standard Shipping: 2–5 business days after shipment

  • Expedited Shipping: Available at checkout (if offered)

Please note: delivery times are estimates and may vary due to carrier delays.

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3. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Order size and weight

  • Shipping destination

  • Selected shipping method

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4. Live Plant Shipping Care

Because we ship live plants, please understand:

  • Plants may experience slight stress during transit (minor leaf yellowing or soil movement is normal)

  • We package plants securely to minimize damage

  • Weather conditions (heat/cold) may impact plant condition during shipping

We recommend bringing your package indoors as soon as possible after delivery.

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5. Incorrect Addresses

Please double-check your shipping address before placing your order.

  • Wandee’s Flowers is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer

  • If a package is returned, additional shipping fees may apply to resend it

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6. Lost or Delayed Packages

Once your order is handed over to the shipping carrier, we are not responsible for delays caused by the carrier.

However, we’re happy to help you:

  • Track your package

  • File a claim with the carrier if needed

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7. Damaged or Dead on Arrival (DOA) Plants

We want you to love your plants!

If your plant arrives damaged or in poor condition:

  • Contact us within 24 hours of delivery

  • Include clear photos of:

    • The plant

    • The packaging

  • Email: [Insert Your Email Address]

We will review your claim and may offer:

  • Replacement

  • Store credit

  • Partial refund

Requests made after 24 hours may not be eligible.

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8. Weather Protection (Optional Add-On)

For extreme temperatures, we may offer:

  • Heat packs (for cold weather)

  • Insulation upgrades

We strongly recommend selecting these options when needed, as we are not responsible for weather-related damage if protection is declined.

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9. Local Delivery or Pickup (If Applicable)

[Include this section only if you plan to offer it]

  • Local delivery may be available in select areas

  • Pickup options may be arranged by appointment

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10. Contact Us

If you have any questions about your order, we’re here to help:

Email: Wandees'sflowers@gmail.com
Business Name: Wandee’s Flowers
Website: WandeesFlowers.com

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